Jamf Insights EU cluster unable to communicate with Jamf Pro instances — device data not refreshing for EU customers
Subscribe
Update - We are continuing to run validation to confirm the service has been fully restored for all customers. We will provide a further update once this is complete.
Jun 15, 2026 - 16:19 UTC
Jun 15, 2026 - 16:19 UTC
Monitoring - A fix has been applied and the service should now be restored. We are running verification and will continue to monitor the situation closely. We expect to know more within approximately one hour and will provide a further update then.
Jun 15, 2026 - 14:46 UTC
Jun 15, 2026 - 14:46 UTC
Identified - We have identified the issue and are currently verifying the fix. Once the fix is confirmed effective, the team will continue working to fully restore the service.
Jun 15, 2026 - 14:18 UTC
Jun 15, 2026 - 14:18 UTC
Update - We are continuing to investigate this issue.
Jun 15, 2026 - 13:33 UTC
Jun 15, 2026 - 13:33 UTC
Investigating - Symptoms: Customers using the European cluster of Jamf Insights are experiencing a partial service degradation — device data is not updating and MDM commands are not functional. US region is unaffected.
Customer Impact:
Affected Services: Jamf Insights (EU cluster) — device data refresh, extension attribute visibility, MDM command delivery
Affected Regions: European cluster only; US region verified healthy
Business Impact: Service degradation — device management data is stale; MDM commands not executing through Insights
Estimated Users Impacted: Up to ~5,500 EU tenants
Workaround/Customer Actions: MSPs with direct Jamf Pro access can manage their customers via Jamf Pro until the fix is in place. All other customers — no additional action required at this time.
Jun 15, 2026 - 13:32 UTC
Customer Impact:
Affected Services: Jamf Insights (EU cluster) — device data refresh, extension attribute visibility, MDM command delivery
Affected Regions: European cluster only; US region verified healthy
Business Impact: Service degradation — device management data is stale; MDM commands not executing through Insights
Estimated Users Impacted: Up to ~5,500 EU tenants
Workaround/Customer Actions: MSPs with direct Jamf Pro access can manage their customers via Jamf Pro until the fix is in place. All other customers — no additional action required at this time.
Jun 15, 2026 - 13:32 UTC
Jamf Pro - Standard
Operational
ap-northeast-1: Jamf Pro - Standard
Operational
ap-southeast-2: Jamf Pro - Standard
Operational
eu-central-1: Jamf Pro - Standard
Operational
eu-west-2: Jamf Pro - Standard
Operational
us-east-1: Jamf Pro - Standard
Operational
us-west-2: Jamf Pro - Standard
Operational
us-east-2: Jamf Pro - Standard
Operational
Jamf Pro Summary
Operational
Jamf Pro - Premium
Operational
ap-northeast-1: Jamf Pro - Premium
Operational
ap-southeast-2: Jamf Pro - Premium
Operational
eu-central-1: Jamf Pro - Premium
Operational
eu-west-2: Jamf Pro - Premium
Operational
us-east-1: Jamf Pro - Premium
Operational
us-west-2: Jamf Pro - Premium
Operational
us-east-2: Jamf Pro - Premium
Operational
Jamf Pro Summary
Operational
Jamf Pro - Azure
Operational
central-us: Jamf Pro
Operational
germanywestcentral: Jamf Pro
Operational
Jamf Now
Operational
Jamf.com
Operational
Jamf Nation
Operational
Jamf Cloud Distribution Service (JCDS)
Operational
ap-northeast-1: JCDS
Operational
ap-southeast-2: JCDS
Operational
eu-central-1: JCDS
Operational
eu-west-2: JCDS
Operational
us-east-1: JCDS
Operational
us-west-2: JCDS
Operational
Jamf School
Operational
ap-northeast-1: Jamf School
Operational
eu-central-1: Jamf School
Operational
us-east-1: Jamf School
Operational
Jamf Protect
Operational
ap-northeast-1: Jamf Protect
Operational
ap-southeast-2: Jamf Protect
Operational
eu-central-1: Jamf Protect
Operational
eu-west-2: Jamf Protect
Operational
us-east-1: Jamf Protect
Operational
us-west-2: Jamf Protect
Operational
Jamf Security Cloud
Operational
Private Access
Operational
Threat Defense
Operational
Data Policy
Operational
Authentication and Admin Management
Operational
Device Management
Operational
Notifications
Operational
Reporting
Operational
Third-Party Integrations
Operational
Jamf Security Cloud - Secure Proxies
Operational
APAC - Australia
Operational
APAC - Hong Kong
Operational
APAC - Japan
Operational
APAC - Singapore
Operational
APAC - South Korea
Operational
EMEIA - France
Operational
EMEIA - Germany
Operational
EMEIA - India
Operational
EMEIA - Italy
Operational
EMEIA - Netherlands
Operational
EMEIA - Norway
Operational
EMEIA - Spain
Operational
EMEIA - Sweden
Operational
EMEIA - United Kingdom
Operational
North America - Canada
Operational
North America - Mexico
Operational
North America - US East
Operational
North America - US West
Operational
South America - Brazil
Operational
Jamf Account
Operational
Jamf ID
Operational
Jamf Mobile Forensics
Operational
Jamf Executive Threat Protection (JETP)
Operational
Jamf Insights
Degraded Performance
Region: us-east-1: Jamf Insights Standard
Operational
Region: eu-west-2: Jamf Insights Standard
Degraded Performance
Region: us-east-1 Service-Enabled
Operational
Region: eu-west-2 Service Enabled
Degraded Performance
Jamf Cloud Connector
Operational
Jamf Auto Update
Operational
CDN
Operational
Definitions
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Jamf School: Scheduled Maintenance (ap-northeast-1) Jun 17, 2026 13:00-16:00 UTC
We will be conducting maintenance on Jamf School servers on June 17th 2026 at 13:00 UTC. We expect this to be zero downtime maintenance. You may experience slight performance degradation during the maintenance.
Posted on Jun 13, 2026 - 05:40 UTC
Posted on Jun 13, 2026 - 05:40 UTC
Jamf School: Scheduled Maintenance (us-east-1) Jun 18, 2026 06:00-09:00 UTC
We will be conducting maintenance on Jamf School servers on June 18th 2026 at 06:00 UTC. We expect this to be zero downtime maintenance. You may experience slight performance degradation during the maintenance.
Posted on Jun 13, 2026 - 05:41 UTC
Posted on Jun 13, 2026 - 05:41 UTC
Jamf School: Scheduled Maintenance (eu-central-1) Jun 19, 2026 22:00 - Jun 20, 2026 01:00 UTC
We will be conducting maintenance on Jamf School servers on June 19th 2026 at 22:00 UTC. We expect this to be zero downtime maintenance. You may experience slight performance degradation during the maintenance.
Posted on Jun 15, 2026 - 16:16 UTC
Posted on Jun 15, 2026 - 16:16 UTC