Intermittent issue affecting retrieving the JWT for Jamf Auto Update

Incident Report for Jamf

Resolved

Actions: The intermittent outage with Jamf Auto Update has been restored. .Scaling issues identified during the course of that interruption were identified and remediated. We apologize for any inconvenience. We will publish an analysis of this incident once we have completed our internal investigation.

Customer Impact: There should be no ongoing impact.

Posted Dec 09, 2025 - 15:24 UTC

Monitoring

The issue has been identified, and a fix has been rolled out.

We will keep monitoring.

Posted Dec 08, 2025 - 15:00 UTC

Investigating

We have been notified of an intermittent issue affecting retrieving the JWT for Jamf Auto Update.

This is currently under investigation.

Posted Dec 08, 2025 - 12:14 UTC

This incident affected: Jamf Auto Update (CDN).