Resolved -
This incident has been resolved.
Dec 10, 03:37 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 10, 03:20 UTC
Investigating -
Date/Time: 2025-12-10 01:30 UTC
We are investigating increased latency in SecureDNS policy evaluation for Jamf Security Cloud and Jamf Safe Internet in the APAC region. Customers may experience intermittent delays in DNS resolution.
Customer Impact: Partial service degradation; browsing or connectivity may be slower for affected users.
Affected Services: SecureDNS (Jamf Security Cloud / Jamf Safe Internet)
Affected Regions: APAC (ap-northeast-1)
Jamf Engineering is investigating and monitoring performance. Updates to follow. No customer action required at this time.
Dec 10, 01:53 UTC